Nnwuma ahorow · Ecommerce
WhatsApp ma ecommerce: orders, COD confirmation ne mmoa wɔ inbox baako mu
Nnipa a wɔtɔ nneɛma wɔ intanɛt so bisa wɔn nsɛm wɔ WhatsApp so dedaw: ɛwɔ hɔ anaa, ɛbɛba da bɛn, metumi asesa size no anaa. BelloSend de shared WhatsApp ne Instagram inbox ma mo sotɔɔ wɔ Meta official WhatsApp Business Platform so, sɛnea mo team betumi abua saa nsɛmmisa no, asi orders so dua na wɔde nsɛm foforo akɔ a ɛho nhia sɛ wɔde phone baako fa nsa nsa.
Nea ecommerce teams de WhatsApp yɛ
Sotɔɔ dodow no ara fi mmoa ase, na afei wɔde order nkra ne automation ka ho bere a nneɛma atitiriw no rekɔ yiye.
Nneɛma ne catalogue ho nsɛmmisa
Adetɔfo soma mfonini anaa product link na wobisa sizes, kɔla, sɛ ɛwɔ hɔ anaa, anaa delivery ho. Mo agents bua fi queue baako mu, ne quick replies ma nsɛmmisa a ɛba da biara.
Cash-on-delivery confirmation
Momfa utility template a Meta apene so nkɔ COD order biara akyi ne buttons te sɛ "Si so dua" ne "Twa mu". Orders a wɔasi so dua kɔ shipping, na mmuae a emu nna hɔ kɔ agent nkyɛn.
Order ne shipping ho nsɛm foforo
Monka nkyerɛ adetɔfo bere a wɔasi order so dua, wɔde asoma, anaa ayɛ krado sɛ wɔbɛba abegye. Mohu delivery, read ne failure status ma nkra biara.
Abandoned cart reminders
Mo sotɔɔ de cart event kɔma BelloSend denam API so, na BelloSend de template a Meta apene so kɔma adetɔfo a wɔama kwan (opt-in) sɛ wɔpɛ sɛ wɔte mo nka.
Instagram DMs ne comments
Adetɔfo a wohu mo wɔ Instagram so betumi abisa wɔ DM mu anaa post bi ase. Mobua wɔn wɔ inbox koro no ara mu, wɔ baguam wɔ post no ase anaa kokoam wɔ DM mu.
Promotions ma adetɔfo a wɔama kwan (opt-in)
Momfa WhatsApp campaigns a marketing templates a Meta apene so wom nkɔma segments a mode tags ne CSV imports ayɛ.
Sɛnea mobɛhyehyɛ WhatsApp ama mo intanɛt so sotɔɔ
Momfa mo nɔma nka ho
Momfa mo WhatsApp Business nɔma nka ho denam Meta Embedded Signup anaa manual Cloud API setup so. Sɛ Meta ma mo nɔma fata Coexistence a, mobɛtumi akɔ so de WhatsApp Business app no adi dwuma wɔ so.
Momfrɛ mo team
Momfa agents nka ho, momma wɔn roles na momfa nkitahodi mma wɔn sɛnea order asɛmmisa biara benya obi a ɔhwɛ so.
Monsiesie mo templates
Monkyerɛw templates na monyɛ sync ma order confirmation, COD confirmation ne shipping ho nsɛm foforo. Ɛsɛ sɛ Meta pene biara so ansa na moatumi de ahyɛ nkitahodi ase.
Momfa mo sotɔɔ nka ho
BelloSend nni sotɔɔ apps a ayɛ krado. Mode mo sotɔɔ, CRM anaa adwinnade te sɛ Zapier, Make anaa n8n ka ho denam BelloSend API ne webhooks a wɔde nsa ahyɛ ase so.
Momma nsɛmmisa a ɛsan ba nkɔ ne ho
Momfa keyword replies ne chatbot flows nni dwuma mma "me order no wɔ he" ne bere a mobue, na human hand-off ma nea aka nyinaa.
COD confirmation wɔ WhatsApp so
Wɔ mmeae a orders pii yɛ cash on delivery no, confirmation ntɛm bi ansa na wɔde asoma no kora akwantu a ɛyɛ kwa ne parcels a wɔsan de ba. Utility template tiaa bi a order nɔma, ne nyinaa boɔ ne quick-reply buttons abien wom no taa dɔɔso.
Sɛ client mia button bi so a, mmuae no ba inbox no mu te sɛ nkra foforo biara. Chatbot workflow betumi de tag ama contact no anaa ɔde nkitahodi no akɔ baabi a ɛfata, na webhook a wɔde nsa ahyɛ ase betumi aka akyerɛ mo sotɔɔ system nea client no paw.
BelloSend plan bɛn na ɛfata mo sotɔɔ
| Nea mohia | Plan a ɛka ho |
|---|---|
| Shared inbox, contacts, tags, message templates | Growth, Pro ne Max |
| Chatbot ne AI, Instagram comment mmuae, WhatsApp so ɔfrɛ, user roles | Pro ne Max |
| API ne webhooks (sotɔɔ integration, order nkra a ɛkɔ ne ho, cart reminders) | Max |
| WhatsApp campaigns ma adetɔfo a wɔama kwan (opt-in) | Max |
Nneyɛe pa ma ecommerce nkra wɔ WhatsApp so
- Munnye opt-in wɔ checkout ansa na moasoma marketing nkra.
- Momma order nkra nyɛ tiaa: order nɔma, status, anammɔn pefee baako a edi so.
- Momfa utility templates nni dwuma mma order ho nsɛm foforo na marketing templates mma offers. Meta na osi category a etwa to no gyinae.
- Mommua ntɛm bere a customer service window no da so bue, na momfa templates nni dwuma bere a ato mu.
- Contacts nni anohyeto wɔ plan biara so, enti ɛho nhia sɛ mopopa adetɔfo dedaw sɛnea mobɛtena anohyeto bi ase.
Nsɛmmisa a wɔtaa bisa
BelloSend betumi de order confirmations akɔ ne ho so anaa?
Aane, denam API so. Mo sotɔɔ anaa automation adwinnade frɛ BelloSend API bere a wɔde order ato hɔ, na BelloSend de mo template a Meta apene so kɔ. API ne webhooks ka Max plan no ho.
BelloSend wɔ Shopify anaa WooCommerce app anaa?
Daabi. App marketplace biara nni hɔ. Mode mo sotɔɔ ka ho denam BelloSend API ne webhooks so, tẽẽ anaa denam nnwinnade te sɛ Zapier, Make anaa n8n so.
Mobɛtumi de abandoned cart nkra akɔ wɔ WhatsApp so anaa?
Aane, sɛ client no ama kwan (opt-in) a. Mo sotɔɔ de cart event kɔ denam API so na BelloSend de marketing template a Meta apene so kɔ. Meta gye n'ankasa ka wɔ marketing nkra ho; BelloSend mfa ka biara mmfa nkra biara ho.
Nnipa pii betumi abua adetɔfo afi WhatsApp nɔma baako so anaa?
Aane. Plan biara de shared inbox no ka ho. Mode nkitahodi ma agents anaa teams na mokora notes ne history wɔ chat biara so.
Mohia official WhatsApp Business API no anaa?
BelloSend yɛ adwuma wɔ Meta official Cloud API so. Mode mo ankasa nɔma ka ho, na Coexistence, baabi a Meta ma kwan, ma mutumi kɔ so de WhatsApp Business app no di dwuma wɔ nɔma koro no ara so.