Yenzani yonke incoko ye-WhatsApp ne-Instagram ibe yinkonzo engcono nokukhula.

Yonke into efunwa liqela lenu ukusebenza kwi-WhatsApp nakwi-Instagram.

I-BelloSend idibanisa inkonzo yemihla ngemihla kubathengi, unxibelelwano olucwangcisiweyo kunye nokuzenzekelayo, ngaphandle kokunyanzela iqela lenu ukuba lidibanise izixhobo ezahlukeneyo.

• Ibhokisi yemiyalezo yeqela

  Phathani iincoko ze-WhatsApp ne-Instagram kunye, nikezelani abafowunelwa, sebenzisani iimpendulo ezikhawulezayo kwaye nigcine imeko yomthengi ibonakala.

• Izimvo nokukhankanywa kwi-Instagram

  Bonani izimvo nokukhankanywa ecaleni kwemiyalezo yenu ethe ngqo kwaye niphendule nganye esidlangalaleni phantsi kwesithuba okanye ngasese kwi-DM.

• Amaphulo neetemplate

  Lawulani iitemplate ze-Meta zamaphulo e-WhatsApp ahambelana nemigaqo kubafowunelwa abavumileyo, kwaye nigcine iitemplate ze-Instagram — amakhadi, amaqhosha nokwabelana ngezithuba — zeempendulo ezithunyelwa liqela lenu yonke imihla.

• I-chatbot ne-AI

  Yakhani iinkqubo ze-chatbot, amagama angundoqo, imixholo encediswa yi-AI neendlela zokudlulisela kumntu eziphendula kwi-WhatsApp nakwi-Instagram, ijelo ngalinye nemiyalelo yalo.

• Abafowunelwa namaqela

  Lungelelanisani abafowunelwa ngeethegi, yenzani amaqela kwaye nilawule ukufikelela ngeendima neemvume ezineenkcukacha.

• Ii-Flow neminxeba

  Yenzani ii-WhatsApp Flows ezisebenzisanayo kwaye, xa i-Meta iyivulile, nilawule iminxeba yeshishini, i-IVR nokudlulisela.

• Uhlalutyo lwangoku

  Landelani imiyalezo, abafowunelwa, iiseshoni, amaphulo, ukusebenza kweearhente kunye neenkcukacha ze-akhawunti ye-Meta kuwo omabini amajelo.

Imbali enye yencoko. Ilungu leqela elifanelekileyo. Akukho nkcukacha ilahlekayo.

Nikani amaqela enkxaso nentengiso indawo ekwabelwana ngayo yokuphendula i-WhatsApp ne-Instagram, ngelixa ukunikezela, ukufumaneka neemvume kugcina umsebenzi ucwangcisiwe.

• Imiyalezo ethe ngqo ye-WhatsApp ne-Instagram kumgca omnye
• Izimvo nokukhankanywa kwi-Instagram kuphendulwa esidlangalaleni phantsi kwesithuba okanye ngasese kwi-DM
• Imbali yomfowunelwa neyemiyalezo kumbono omnye
• Amaqela, ukunikezela nokudlulisela phakathi kweearhente
• Iimpendulo ezikhawulezayo nezenzo ezilungiselelweyo

Ukusuka kwitemplate evunyiweyo ukuya kwiphulo elinokulinganiswa.

Vumelanisani iitemplate ze-WhatsApp, yahlulani abafowunelwa abavumileyo kwaye nilandele ukuhanjiswa ngaphandle kokufihla iinkcukacha zokusebenza ezifunwa liqela lenu. Amaphulo e-WhatsApp afikelela kubafowunelwa benu abavumileyo; amaphulo e-Instagram afikelela kubantu abanibhalele kwiiyure ezingama-24 ezidlulileyo, kuba i-Instagram ayiyivumeli neze ishishini ukuba liqale incoko.

• Ulawulo nokuvumelanisa iitemplate ze-Meta
• Ukungenisa abafowunelwa nge-CSV, iithegi nokujolisa
• Ukubona imeko yokuhanjiswa, yokufundwa neyokusilela
• Iitemplate ze-Instagram ezigciniweyo — amakhadi, amaqhosha nokwabelana ngezithuba — zeempendulo ngaphakathi kwencoko evulekileyo

Yenzani umsebenzi ophindaphindwayo ngokuzenzekelayo ngaphandle kokuvalela abathengi.

Sebenzisani amagama angundoqo, ii-flow ezibonakalayo, imixholo ye-AI nee-webhook zangaphandle kuwo omabini amajelo, emva koko nidlulisele incoko kumntu xa kubalulekile.

• Izakhi ze-chatbot ezibonakalayo nee-WhatsApp Flow
• Imixholo ye-AI nababoneleli abanokulungiselelwa, nemiyalelo eyahlukileyo kwijelo ngalinye
• Ii-ice breaker nemenyu esisigxina kwiprofayile yenu ye-Instagram
• Ukudlulisela kumntu, imigca neenkqubo ze-SLA

Ukusuka kwinombolo yenu ukuya kwiqela elisebenzayo ngamanyathelo amathathu.

I-BelloSend ixhasa i-Meta Embedded Signup kunye noqwalaselo lwe-Cloud API ngesandla, kuxhomekeke kwindlela ishishini lenu elilawula ngayo izinto zalo ze-WhatsApp.

1. Qhagamshelani i-akhawunti yenu ye-WhatsApp

   Khethani uqwalaselo lwe-Coexistence olufanelekileyo okanye lwe-Cloud API ngqo kwaye niqhagamshele izinto zeshishini ezigunyaziswe kwi-Meta.

2. Lungiselelani indawo yenu yokusebenza

   Memani abasebenzisi, nikezelani iindima namaqela, vumelanisani iitemplate, lungelelanisani abafowunelwa kwaye niqwalasele iinkqubo zenu.

3. Khonzani, yenzani ngokuzenzekelayo kwaye niphucule

   Phathani iincoko zokwenyani, qalisani amaphulo ahambelana nemigaqo kwaye nisebenzise idatha yangoku yokusebenza ukuze niphucule.

Qhagamshelani ngokukhuselekileyo. Dibanisani ngendlela enifuna ngayo.

Sebenzisani uqhagamshelo lwe-WhatsApp olusemthethweni, izitshixo ze-API ezinemida kunye nee-webhook eziphumayo, ngelixa nigcina umbutho ngamnye, iziqinisekiso nesenzo ngasinye silawulwa ngokufanelekileyo.

• Ii-API ze-Meta ezisemthethweni

  Qhagamshelani nge-WhatsApp Business Platform ye-Meta kunye ne-Instagram Messaging API, ngaphandle kweendlela ezingekho mthethweni.

• Ii-API nee-webhook eziphumayo

  Yenzani izitshixo ze-API ezinemida neendawo zeziganeko ezisayiniweyo ezigubungela i-WhatsApp ne-Instagram, ukuze nidibanise i-BelloSend neenkqubo zeshishini ezivunyiweyo.

• Iimfihlo zokudibanisa ezikhuselweyo

  Iithokheni zokufikelela neemfihlo ze-app zifihlwa ngokhowudo (encrypted) xa zigcinwe yinkonzo yemveliso eqwalaselweyo.

• Ukwahlulwa kwemibutho

  Ii-akhawunti, abafowunelwa, imiyalezo neesetingi zinemida kumbutho osebenzayo.

• Iindima neemvume

  Sebenzisani iindima ze-Admin, Manager, Agent okanye ezilungiselelweyo ukuze ninike umntu ngamnye kuphela ukufikelela akudingayo.

• Imbali yophicotho

  Hlolani utshintsho kwizinto ezingundoqo kwaye niqonde ukuba ngubani otshintshe iisetingi zokusebenza.

Phendulani nivela naphi na, kwi-Android.

Ibhokisi yemiyalezo efanayo, imibutho efanayo, iimvume ezifanayo — yakhiwe njenge-app yokwenyani ye-Android hayi iwebhusayithi esesakhelweni. Iyafumaneka ngoku kwi-Android; i-iOS iyeza.

I-Android 7.0 okanye entsha · simahla nge-akhawunti yenu ye-BelloSend · iyazihlaziya

• Amava endalo

  Tyibilizani, khangelani, rekhodani inqaku lelizwi, thumelani umfanekiso ovela kwikhamera — ngesantya sefowuni, nisebenza nangaphandle kwe-intanethi, iincoko zenu zikulapho nizishiye khona.

• Izaziso ezifikayo

  Umyalezo omtsha womthengi ukhalisa ifowuni nokuba i-BelloSend ivaliwe, umyalezo ubonakala kwizaziso, kwaye ukuwuchofoza kunisa ngqo kuloo ncoko.

• Iminxeba elula

  Phendulani umnxeba we-WhatsApp kwifowuni etshixiweyo njengawo nawuphi na umnxeba, kwaye nifowune ukusuka kwincoko ngokuchofoza kanye — isipikha, ukuthulisa nokudlulisela kubandakanyiwe.

Oko kuthethwa ngamaqela emva kokutshintsha.

Iinkokeli zenkxaso, abaphathi bamaphulo nabalawuli ngoko kutshintsheyo imihla ngemihla.

Ixabiso elinye, yonke into ibandakanyiwe

Isicwangciso ngasinye siphethe yonke imveliso. Okutshintshayo kukuba nidinga kangakanani — bangaphi abantu, iinombolo nabafowunelwa.

Kuhlawulwa ngenyanga okanye ngonyaka. Tshintshani okanye niyeke nanini na nifuna.

Imibuzo nge-BelloSend nange-WhatsApp Business API

Yintoni i-BelloSend?

I-BelloSend yibhokisi yemiyalezo yeqela ne-CRM ye-WhatsApp ne-Instagram, eyakhelwe kwii-API ezisemthethweni ze-Meta. Iqela lenu liphendula imiyalezo ye-WhatsApp, imiyalezo ethe ngqo ye-Instagram nezimvo kwindawo enye, nabafowunelwa, iitemplate, amaphulo, i-chatbot ne-AI, iminxeba nohlalutyo kwindawo enye yokusebenza. Iqhutywa yi-BelloCloud LLC.

Uthini umahluko phakathi kwe-app ye-WhatsApp Business ne-WhatsApp Business API?

I-app ye-WhatsApp Business yi-app yasimahla yefowuni, eyenzelwe umntu omnye kwifowuni enye nezixhobo ezimbalwa ezidityanisiweyo. I-WhatsApp Business API (i-WhatsApp Business Platform ye-Meta) iqhagamshela inombolo yenu kwisoftware efana ne-BelloSend, ukuze iqela lonke liphendule ukusuka kwinombolo enye, ngokuzenzekelayo, iitemplate ezivunyiweyo, amaphulo nokudityaniswa. Kwi-API, i-Meta ibiza iifizi zayo zemiyalezo yetemplate.

Ndingayigcina inombolo yam ndiqhubeke ndisebenzisa i-app ye-WhatsApp Business?

Ewe, niqhagamshela inombolo yenu esele ikhona. Ukuba i-Meta iyenza ifaneleke kwi-Coexistence, niyaqhubeka nisebenzisa i-app ye-WhatsApp Business kwifowuni yenu ngelixa kwa inombolo leyo isebenza kwi-BelloSend. Ngoqwalaselo lwe-Cloud API ngqo, inombolo isebenza nge-BelloSend kuphela kwaye i-app iyanqanyulwa kuyo. I-Meta ithatha isigqibo ngokufaneleka ngexesha lokulungiselela.

Ingaba i-BelloSend yi-WhatsApp API esemthethweni? Ingaba inombolo yam inokuvalwa?

I-BelloSend iqhagamshela kuphela nge-WhatsApp Business Platform esemthethweni ye-Meta (Cloud API) nange-Instagram Messaging API, kwaye i-BelloCloud LLC iqinisekisiwe yi-Meta njenge-Tech Provider. Oko kuthintela imingcipheko yezixhobo ze-WhatsApp ezingekho mthethweni. Noko ke i-Meta isenako ukunciphisa okanye ukuvala nayiphi na inombolo eyaphula imigaqo-nkqubo yayo, umzekelo ngokuthumela imiyalezo kubantu abangavumanga.

Ibiza malini i-BelloSend, kwaye siqulathe ntoni isicwangciso ngasinye?

Kukho izicwangciso ezithathu, Growth, Pro neMax, ezihlawulwa ngenyanga okanye ngonyaka (ngonyaka kuyatshiphu), namaxabiso aboniswa ngemali yenu yasekhaya kwicandelo lamaxabiso. I-Growth iquka ibhokisi yemiyalezo yeqela ye-WhatsApp ne-Instagram, abafowunelwa neethegi, kunye neetemplate zemiyalezo. I-Pro yongeza iitemplate ze-Instagram, iimpendulo kwizimvo nokukhankanywa kwi-Instagram, iminxeba ye-WhatsApp, iindima zabasebenzisi, kunye ne-chatbot ne-AI. I-Max yongeza i-API nee-webhook, amaphulo e-WhatsApp namaphulo e-Instagram.

Ziintoni imida yesicwangciso ngasinye?

Growth: amalungu eqela ama-2, iinombolo ze-WhatsApp ezi-2, amajelo e-Instagram ama-2 ne-app enye eqhagamshelweyo. Pro: amalungu eqela ama-4, iinombolo ze-WhatsApp ezi-4, amajelo e-Instagram ama-4 nee-app ezi-3 eziqhagamshelweyo. Max: amalungu eqela ali-10, iinombolo ze-WhatsApp ezili-14, amajelo e-Instagram ali-14 nee-app eziqhagamshelweyo ezingenamda. Abafowunelwa abanamda kuzo zonke izicwangciso.

Ingaba i-BelloSend ibiza ngomyalezo ngamnye?

Hayi. Nihlawula i-BelloSend ixabiso elinye lesicwangciso, ngaphandle kwefizi ngomyalezo okanye ngomfowunelwa. I-Meta inibiza ngqo iifizi zayo ze-WhatsApp, ngomyalezo wetemplate ngamnye ofikileyo, ngokodidi nangelizwe. Ningaziqikelela ngesibali-maxabiso se-WhatsApp sasimahla kule sayithi.

Ingaba inkxaso isimahla, kwaye niphendula ngokukhawuleza kangakanani?

Ewe, inkxaso isimahla kuzo zonke izicwangciso, kwaye siphendula kwiiyure ezingama-24, ngesiNgesi, isiFrentshi okanye isiArabhu. I-Pro neMax zifumana inkxaso ephambili. Sifikeleleni ukusuka kwiphepha leNkxaso ku-app, kwi-WhatsApp ku-+1 505 528 3844 okanye ku-contact@bellosend.net.

Ingaba kukho uvavanyo lwasimahla okanye isiqinisekiso sokubuyiselwa kwemali? Ndingarhoxa nanini na?

Endaweni yovavanyo lwasimahla, intlawulo yenu yokuqala ikhuselwe sisiqinisekiso sokubuyiselwa kwemali seentsuku ezili-14: celani kwiintsuku ezili-14 kwaye siyibuyisela yonke, akudingeki sizathu. Ningarhoxa nanini na ngokubhala ku-contact@bellosend.net; niyaqhubeka nifikelela de kuphele ixesha esele nilihlawulile kwaye anibizwa kwakhona.

Ndiqala njani, kwaye ingaba niyanceda ngokulungiselela?

Bhukhani umnxeba okanye nisithumelele umyalezo kwi-WhatsApp, kwaye i-BelloCloud yenza indawo yenu yokusebenza kwaye ininceda ekuqaleni. Niqhagamshela inombolo yenu nge-Embedded Signup ye-Meta okanye ngoqwalaselo lwe-Cloud API ngesandla, emva koko nimeme iqela lenu, nivumelanise iitemplate zenu kwaye ningenise abafowunelwa benu ukusuka kwifayile ye-CSV.

Ingaba iiarhente ezininzi zingasebenzisa inombolo enye ye-WhatsApp?

Ewe. Iqela lenu lonke lisebenza ukusuka kwinombolo enye kwibhokisi yemiyalezo ekwabelwana ngayo, kwisikhangeli okanye kwi-app ye-Android. Ninikezela iincoko kwiiarhente okanye kumaqela, niyazidlulisela kwaye nishiye amanqaku angaphakathi. Inani lamalungu eqela lixhomekeke kwisicwangciso senu.

Ndingazilawula iindima neemvume zabasebenzisi?

Ewe, ningazitshintsha kwaye nizilawule nanini na. Isicwangciso ngasinye sineendima ezakhelwe ngaphakathi ze-Admin, Manager ne-Agent. Ukususela kwisicwangciso se-Pro ningenza neendima ezilungiselelweyo kwaye nikhethe kanye oko umntu ngamnye anokukubona nakwenza.

Ndingakubona oko kwenziwa liqela lam kwi-BelloSend?

Ewe. Imbali yophicotho irekhoda ukuba ngubani owenze, otshintshe okanye ocime iirekhodi neesetingi ezingundoqo, ngubani ongene waphuma, kwaye zeziphi izikrini abazivulileyo, nexesha nesikhangeli okanye i-app esetyenzisiweyo. Uhlalutyo lweearhente lubonisa ixesha lempendulo yokuqala yeearhente nganye, ixesha lokusombulula, imiyalezo ethunyelweyo, ukudlulisela okuphathiweyo nexesha lekhefu.

Ziintoni iimpendulo ezikhawulezayo?

Iimpendulo ezikhawulezayo yimiyalezo egciniweyo ethunyelwa liqela lenu ngokuchofoza kanye endaweni yokuyichwetheza kwakhona. Nganye inokuqulatha umbhalo onezithuba zegama nenombolo yefowuni yomfowunelwa, izincamatheliso (imifanekiso, isandi, ividiyo, ii-PDF namaxwebhu) namaqhosha, kwaye inokuba nendlela emfutshane eniyifumana ngokuchwetheza / kunye nodidi. Iimpendulo ezikhawulezayo ezahlukileyo zombhalo kuphela ziphendula izimvo ze-Instagram.

Yenza ntoni i-AI chatbot?

I-chatbot iphendula abathengi kwi-WhatsApp nakwi-Instagram ngemigaqo yamagama angundoqo, ii-flow ezibonakalayo ne-AI, kwaye ijelo ngalinye linokuba nemiyalelo yalo. Ukuba niyavumela, i-AI ingasebenzisa iimpendulo zenu ezigciniweyo, iitemplate nekhathalogu yemveliso kwiimpendulo zayo. Isebenza kumboneleli we-AI eniqwalasela yena (OpenAI, Anthropic, Google okanye DeepSeek) kwaye ibandakanyiwe kwi-Pro nakwi-Max.

Ndingayilawula okanye ndiyimise i-AI?

Ewe. Nivula okanye nicime i-chatbot neempendulo ze-AI kwinombolo okanye kwijelo ngalinye, kwaye ninokumisa i-chatbot kuyo nayiphi na incoko ukuze niyinike iarhente nembali epheleleyo, emva koko niyiqhubekise kamva. Ngeengcebiso ze-AI, i-AI ibhala nje uyilo lwempendulo ngaphezu kwebhokisi yomyalezo ukuze iarhente iluhlele kwaye ilithumele; akukho nto ithunyelwa yodwa, kwaye iingcebiso zivulwa kwincoko nganye.

Ndingacela uphawu olutsha?

Ewe, izicelo zeempawu ezintsha ziyenzeka. Thumelani esenu kwi-WhatsApp ku-+1 505 528 3844 okanye nge-imeyile ku-contact@bellosend.net, ninengcaciso emfutshane yoko nikudingayo.

Ndingenza ndifumane iminxeba ye-WhatsApp?

Ewe, xa i-Meta ivula iminxeba kwinombolo yenu. Niyaphendula kwaye nenze iminxeba ye-WhatsApp kwi-app yewebhu nakwi-app ye-Android, nkqu nakwifowuni etshixiweyo, ngokuthulisa, isipikha nokudlulisela. Iminxeba ibandakanyiwe kwi-Pro nakwi-Max.

Ndingathumela imiyalezo ngobuninzi okanye yosasazo?

Ewe, kwisicwangciso se-Max. Amaphulo e-WhatsApp athumela iitemplate ezivunywe yi-Meta kubafowunelwa abavumileyo (opt-in), kwaye abonisa imeko yokuhanjiswa, yokufundwa neyokusilela. Amaphulo e-Instagram afikelela kuphela kubantu abanibhalele kwiiyure ezingama-24 ezidlulileyo, kuba i-Instagram ayilivumeli ishishini ukuba liqale incoko. Ishishini lenu lihlala linoxanduva lwemvume nokurhoxa.

Ndingenza ntoni kwi-Instagram?

Niphendula imiyalezo ethe ngqo ye-Instagram kwibhokisi yemiyalezo enye ne-WhatsApp, kwaye ukususela kwi-Pro niphendula nezimvo nokukhankanywa, esidlangalaleni phantsi kwesithuba okanye ngasese kwi-DM, nisebenzise iitemplate ze-Instagram. Ningaseta ii-ice breaker nemenyu esisigxina kwiprofayile yenu. I-Instagram ivumela ishishini kuphela ukuba liphendule abantu ababhale kuqala; imiyalezo engacelwanga ayinakwenzeka.

Zisebenza njani iitemplate zemiyalezo ye-WhatsApp nokuvunywa kwazo?

Nenza iitemplate kwi-BelloSend kwaye nizingenise kwi-Meta, okanye nivumelanise ezo sele ninazo. I-Meta ihlola kwaye ivume itemplate nganye, kwaye i-BelloSend ibonisa imeko yayo. Nidinga itemplate evunyiweyo ukuthumela umyalezo kumthengi ngaphandle kwexesha leeyure ezingama-24 emva komyalezo wakhe wokugqibela.

Ingaba ninika i-API yabaphuhlisi?

Ewe, kwisicwangciso se-Max. Nifumana izitshixo ze-API ezinemida nee-webhook eziphumayo ezisayiniweyo ezigubungela iziganeko ze-WhatsApp ne-Instagram, ngaphezu kwee-API ezisemthethweni ze-Meta, nesalathiso se-API ku-app. Zisebenziseni ukuqhagamshela ivenkile yenu, i-CRM okanye i-Zapier, i-Make ne-n8n.

Ingaba kukho i-app yeselula?

Ewe. I-app ye-BelloSend ye-Android (i-Android 7.0 okanye entsha) isimahla ne-akhawunti yenu, nebhokisi yemiyalezo efanayo, izaziso ezityhalwayo neminxeba ye-WhatsApp. I-iOS iza kungekudala.

Ingaba idatha yam ikhuselekile?

I-BelloSend isebenzisa i-HTTPS, igcina ii-akhawunti, abafowunelwa nemiyalezo yombutho ngamnye yahlukene, kwaye ifihla ngokhowudo iithokheni zokufikelela neemfihlo ze-app xa zigciniwe. Iindima nembali yophicotho zilawula kwaye zirekhode ukuba ngubani owenza ntoni. Umgaqo-nkqubo wethu wabucala uchaza indlela esiyiphatha ngayo idatha yenu.

Ingaba i-BelloSend inganifumanela uphawu oluluhlaza lwe-WhatsApp (green tick)?

Akukho mntu unokukuqinisekisa oko. Uphawu oluluhlaza (Official Business Account) lunikwa kuphela yi-Meta, ethatha isigqibo ngokwemigaqo yayo. Ningalucela kwi-Meta xa inombolo yenu sele iqhagamshelwe.

Ziziphi iilwimi ekufumaneka kuzo iwebhusayithi ne-app?

Le webhusayithi ifumaneka ngeelwimi ezingama-52, namaxabiso ngemali yenu yasekhaya, ngeedola zase-US okanye ngee-euro. I-app ifumaneka ngesiNgesi, isiFrentshi, isiArabhu nesiSpanish.

Zisani imisebenzi yenu ye-WhatsApp ne-Instagram kwindawo enye ecacileyo yokusebenza.

Nikani iqela lenu iincoko, ukuzenzekelayo nolawulo oludingayo ngaphandle kokongeza enye inkqubo engadibananga.

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