Ba secteurs · E-commerce
WhatsApp mpo na e-commerce: ba commandes, confirmation COD mpe lisungi na inbox moko
Ba clients oyo basombaka na internet batunaka kala mituna na bango na WhatsApp: ezali na stock, ekokoma ntango nini, nakoki kobongola taille. BelloSend epesaka magasin na bino inbox WhatsApp mpe Instagram ya kokabola na WhatsApp Business Platform ya officiel ya Meta, mpo équipe na bino ekoka koyanola mituna yango, kondimisa ba commandes mpe kotinda bansango kozanga kopesana téléphone moko na maboko.
Mpo na nini ba équipes ya e-commerce basalelaka WhatsApp
Ebele ya ba magasins babandaka na lisungi, sima babakisaka ba messages ya commande mpe automatisation soki makambo ya moboko etamboli malamu.
Mituna na ntina ya ba produits mpe catalogue
Ba clients batindaka foto to lien ya produit mpe batunaka ba tailles, ba langi, stock to livraison. Ba agents na bino bayanolaka longwa na molongo moko, na biyano ya noki mpo na mituna oyo eyaka mokolo na mokolo.
Confirmation ya paiement na livraison (COD)
Botinda template ya utilité oyo endimami sima ya commande COD nyonso na ba boutons lokola "Kondima" mpe "Koboya". Ba commandes oyo endimami ekendaka na expédition, mpe biyano oyo ezali polele te ekomaka epai ya agent.
Bansango ya commande mpe ya expédition
Boyebisa ba clients ntango commande endimami, etindami to ezali pene mpo na kozwa. Statut ya livraison, ya botangi mpe ya kozanga emonanaka mpo na message nyonso.
Ba rappels ya paniers oyo etikami
Magasin na bino etindaka événement ya panier epai ya BelloSend na nzela ya API, mpe BelloSend etindaka template oyo endimami epai ya ba clients oyo bapesi opt-in mpo na koyoka bino.
Ba DM mpe ba commentaires ya Instagram
Ba clients oyo bamoni bino na Instagram bakoki kotuna na DM to na nse ya publication. Boyanolaka bango na inbox moko, polele na nse ya publication to na nkuku na DM.
Ba promotions epai ya ba clients oyo bapesi opt-in
Botinda ba campagnes WhatsApp na ba templates ya marketing oyo endimami epai ya ba segments oyo etongami na ba tags mpe ba imports CSV.
Ndenge ya kobongisa WhatsApp mpo na magasin na bino ya internet
Kokangisa nimero na bino
Bokangisa nimero na bino ya WhatsApp Business na nzela ya Meta Embedded Signup to kobongisa Cloud API na maboko. Soki Meta endimi nimero na bino mpo na Coexistence, bokoki kokoba kosalela application WhatsApp Business na yango.
Kobengisa équipe na bino
Bobakisa ba agents, bopesa bango ba rôles mpe bopesa masolo mpo motuna nyonso ya commande ezala na moto oyo azali na mokumba na yango.
Kobongisa ba templates na bino
Bokoma mpe bosala synchronisation ya ba templates mpo na confirmation ya commande, confirmation COD mpe bansango ya expédition. Meta esengeli kondima moko moko liboso ete bosalela yango mpo na kobanda lisolo.
Kokangisa magasin na bino
BelloSend ezali na ba applications ya magasin ya kobongisama kala te. Bokangisaka magasin na bino, CRM to outil lokola Zapier, Make to n8n na nzela ya API mpe ba webhooks oyo ezali na signature ya BelloSend.
Kosala automatique mituna oyo ezongaka
Bosalela biyano na ba mots-clés mpe ba flows ya chatbot mpo na "commande na ngai ezali wapi" mpe ba ngonga ya kofungola, na kopesa lisolo na moto mpo na makambo mosusu nyonso.
Confirmation COD na WhatsApp
Na ba zando esika ebele ya ba commandes efutamaka na mbongo ya maboko na livraison, confirmation ya noki liboso ya kotinda ebatelaka ba mobembo ya pamba mpe ba colis oyo ezongaka. Template moke ya utilité na nimero ya commande, total mpe ba boutons mibale ya eyano ya noki ekoki mingimingi.
Ntango client afini bouton, eyano ekomaka na inbox lokola message mosusu nyonso. Workflow ya chatbot ekoki kotia tag na contact to kotinda lisolo epai ebongi, mpe webhook oyo ezali na signature ekoki koyebisa système ya magasin na bino oyo client aponi.
Plan nini ya BelloSend ebongi na magasin na bino
| Oyo bosengeli na yango | Plan oyo ezali na yango |
|---|---|
| Inbox ya kokabola, ba contacts, ba tags, ba templates ya ba messages | Growth, Pro mpe Max |
| Chatbot mpe AI, biyano na ba commentaires Instagram, ba appels WhatsApp, ba rôles ya ba utilisateurs | Pro mpe Max |
| API mpe ba webhooks (intégration ya magasin, ba messages ya commande automatiques, ba rappels ya panier) | Max |
| Ba campagnes WhatsApp epai ya ba clients oyo bapesi opt-in | Max |
Mimeseno ya malamu mpo na ba messages ya e-commerce na WhatsApp
- Bozwa opt-in ntango ya kofuta liboso ya kotinda ba messages ya marketing.
- Bokoma ba messages ya commande mokuse: nimero ya commande, statut, etape moko ya polele oyo ekolanda.
- Bosalela ba templates ya utilité mpo na bansango ya commande mpe ba templates ya marketing mpo na ba offres. Meta nde akataka catégorie ya suka.
- Boyanola noki ntango fenêtre ya service client ezali naino ya kofungwama, mpe bosalela ba templates soki ekangami.
- Ba contacts ezali na ndelo te na plan nyonso, yango wana bosengeli te kolongola ba clients ya kala mpo na kotikala na nse ya ndelo.
Mituna oyo batunaka mingi
BelloSend ekoki kotinda ba confirmations ya commande na automatique?
Iyo, na nzela ya API. Magasin na bino to outil ya automatisation ebengaka API ya BelloSend ntango commande esalemi, mpe BelloSend etindaka template na bino oyo endimami. API mpe ba webhooks ezali kati ya plan Max.
BelloSend ezali na application Shopify to WooCommerce?
Te. Marché ya ba applications ezali te. Bokangisaka magasin na bino na nzela ya API mpe ba webhooks ya BelloSend, directement to na ba outils lokola Zapier, Make to n8n.
Nakoki kotinda ba messages ya paniers oyo etikami na WhatsApp?
Iyo, soki client apesi opt-in. Magasin na bino etindaka événement ya panier na nzela ya API mpe BelloSend etindaka template ya marketing oyo endimami. Meta efutisaka frais na yango moko mpo na ba messages ya marketing; BelloSend ebakisaka frais te na message moko moko.
Bato ebele bakoki koyanola ba clients longwa na nimero moko ya WhatsApp?
Iyo. Plan nyonso ezali na inbox ya kokabola. Bopesaka masolo na ba agents to na ba équipes mpe bobatelaka ba notes mpe lisolo na chat moko moko.
Nasengeli na WhatsApp Business API ya officiel?
BelloSend esalaka na Cloud API ya officiel ya Meta. Bokangisaka nimero na bino moko, mpe na Coexistence, esika Meta endimi yango, bokoki kokoba kosalela application WhatsApp Business na nimero moko.