Sua
WhatsApp nnɔnhwerew 24 mmara no ho nkyerɛkyerɛmu
WhatsApp nnɔnhwerew 24 mmara no na ɛkyerɛ nea adwumakuo bi betumi asoma ne bere a ɛbɛtumi asoma. Meta frɛ no customer service window. Sɛ window no bue a, mo team betumi abua ahofadi mu. Sɛ ɛto mu a, template a Meta apene so nkutoo na mobɛtumi asoma. Yɛrekyerɛ sɛnea window no yɛ adwuma wɔ WhatsApp Business Platform so ne sɛnea mobɛhyehyɛ mo mmuae ama ahyia no.
Nea nnɔnhwerew 24 customer service window no yɛ
Sɛ WhatsApp user bi de nkra kɔma mo adwumakuo anaa ɔfrɛ mo a, nnɔnhwerew 24 timer bi hyɛ ase. Meta frɛ yei customer service window. Sɛ adetɔfo no san kyerɛw anaa ɔfrɛ bio ansa na bere no asa a, timer no san kɔ nnɔnhwerew 24 bio.
Bere a window no bue no, mobɛtumi asoma service nkra biara: text, mfonini, documents, audio, video, location abisade, reply buttons, lists ne WhatsApp Flows. Sɛ window no to mu a, template nkra a wɔapene so dedaw nkutoo na mobɛtumi asoma. Wɔ tebea biara mu, nnipa a wɔde opt-in ama sɛ wɔpɛ sɛ wɔte mo nka nkutoo na mobɛtumi de nkra akɔma wɔn.
Nea mobɛtumi asoma, wɔ window no mu ne n'akyi
| Nkra | Window no bue | Window no ato mu |
|---|---|---|
| Free-form text, media, buttons, lists | Aane | Daabi |
| Marketing template | Aane | Aane, kɔma contacts a wɔde opt-in ama |
| Utility template | Aane | Aane, kɔma contacts a wɔde opt-in ama |
| Authentication template | Aane | Aane, kɔma contacts a wɔde opt-in ama |
Nkɔmmɔ a ɛtaa kɔ so wɔ nnɔnhwerew 24 mmara no ase
Adetɔfo no na odi kan kyerɛw
Asɛmmisa bi a ɛfa product bi ho bue nnɔnhwerew 24 window. Mo agent de text ne mfonini bua no.
Adetɔfo no bua no ade kyee anɔpa
Window no san kɔ nnɔnhwerew 24 fi nkra foforo no so, enti agent no betumi akɔ so abua ahofadi mu.
Nna abien a dinn
Window no ato mu. Sɛ agent no pɛ sɛ ɔtoa so a, ɔsoma template a wɔapene so, sɛ nhwɛso no, nkae bi a ɛfa order a ennya nwiee no ho.
Adetɔfo no bua template no
Ne mmuae no bue nnɔnhwerew 24 window foforo, na free-form nkɔmmɔ no kɔ so.
Nea window no kyerɛ wɔ ɛka ho fi 1 October 2026
Kan no, window no maa mmuae yɛɛ kwa. Ɛno sesae wɔ 1 October 2026. Service nkra, kyerɛ sɛ free-form mmuae a mosoma wɔ window no mu, seesei wogye ho sika wɔ market no service rate so, sɛ service nkra 1,000 a ɛyɛ kwa ma business fon nɔma biara bosome biara twam a. Utility templates a mosoma wɔ window a ɛbue mu nso, wɔsan gye ho sika bio.
Biribi baako wɔ hɔ a ɛnte saa. Sɛ adetɔfo bi fi Click-to-WhatsApp ad so kyerɛw mo wɔ Android anaa iOS app no so na mobua no wɔ window no mu a, free entry point window bi bue na ebetumi ada hɔ bue kosi nna 7. Saa bere no mu, marketing, utility, authentication ne service nkra nyinaa yɛ kwa.
Akwankyerɛ a ɛbɛboa mo wɔ nnɔnhwerew 24 mmara no ho
- Mommua ntɛm. Wobetumi adi nsɛmmisa dodow no ara ho dwuma bere a window no bue no.
- Mommisa asɛmmisa a ɛma nkɔmmɔ no kɔ so, sɛnea adetɔfo no mmuae bɛsan de timer no akɔ ase.
- Monsiesie templates a wɔapene so ma follow-ups a motaa soma: order ho nsɛm, nkae, quote follow-ups.
- Monhwɛ window timer no ansa na moahyɛ obi bɔ sɛ mobɛsan abɛka akyerɛ no akyiri yi.
- Mommfa marketing templates nkwati window no. Nkra a nnipa mpɛ sɛe mo quality rating.
Nnɔnhwerew 24 mmara no wɔ BelloSend mu
BelloSend de mo Meta templates a wɔapene so ba workspace no mu (sync). Sɛ WhatsApp nkɔmmɔ bi window ato mu a, agent no yi emu baako de san hyɛ nkɔmmɔ no ase, na adetɔfo no mmuae bue window foforo. Instagram nso wɔ n'ankasa nnɔnhwerew 24 window, na template biara nni hɔ a ebetumi asan abue, enti BelloSend ma mobua nnipa a wodii kan kyerɛw mo wɔ Instagram so nkutoo.
Facts checked on 2026-10-05. https://developers.facebook.com/documentation/business-messaging/whatsapp/messages/send-messages · https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing · https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing/non-template-messages · https://developers.facebook.com/documentation/business-messaging/whatsapp/embedded-signup/onboarding-business-app-users
Nsɛmmisa a wɔtaa bisa
Dɛn ne WhatsApp nnɔnhwerew 24 mmara no?
Sɛ adetɔfo de nkra kɔma mo anaa ɔfrɛ mo a, mowɔ nnɔnhwerew 24 a mode free-form nkra bɛbua no. Ɛno akyi, templates a wɔapene so nkutoo na wobetumi asoma.
Window no san fi ase bio anaa?
Aane. Nkra anaa ɔfrɛ foforo biara a efi adetɔfo no hɔ ma timer no san kɔ nnɔnhwerew 24.
Yebetumi de nkra akɔma adetɔfo bi nnɔnhwerew 24 akyi?
Aane, sɛ mode template a wɔapene so di dwuma, na adetɔfo no de opt-in ama sɛ ɔpɛ sɛ ɔnya nkra fi mo adwumakuo hɔ a.
Mmuae a ɛwɔ window no mu yɛ kwa anaa?
Fi 1 October 2026, service nkra 1,000 a edi kan ma business fon nɔma biara bosome biara nkutoo na ɛyɛ kwa, ka nkra a ɛwɔ free entry point window a Click-to-WhatsApp ad bue mu ho.
WhatsApp Business app no nso di mmara koro yi so anaa?
Daabi. Meta ka sɛ customer service window no mfa nkra a wɔfi WhatsApp Business app no so soma ho. Mmara no fa Cloud API no ho.