Nneɛma a ɛwom
WhatsApp shared inbox: nɔma baako, mo team no nyinaa
WhatsApp shared inbox ma users pii tumi bua adetɔfoɔ firi WhatsApp nɔma koro no ara so. Obiara mfa phone mmɔ obiara nsam, na obiara hu deɛ ɔrehwɛ biribiara so. BelloSend de WhatsApp ne Instagram nkɔmmɔbɔ gu team inbox baako mu, wɔ Meta API a ɛyɛ official no so.
Deɛ enti a teams hia users pii wɔ WhatsApp so
Wɔyɛɛ WhatsApp Business app no maa onipa baako. Sɛ nnipa pii hia sɛ wɔbua a, teams kyɛ phone baako, anaa wɔde linked devices di dwuma na wɔhwɛ kwan sɛ obiara remmua mprenu. Nkra bi yera, na sɛ obi kɔ a, abakɔsɛm no ne no kɔ.
Shared inbox siesie eyi. Nkɔmmɔbɔ biara tena queue baako mu. Emu biara wɔ wura, status ne abakɔsɛm no nyinaa. Manager betumi ahu deɛ ɛda hɔ, deɛ ɛretwɛn ne obi a ɔwɔ adwuma reyɛ.
Deɛ BelloSend shared inbox no yɛ
Queue baako ma channels mmienu
WhatsApp ne Instagram direct messages ba bɔ mu. Mobɛtumi abua Instagram comments ne mentions wɔ wɔn nkyɛn, wɔ baguam wɔ post no ase anaa kokoam wɔ DM mu (Pro ne Max).
Nkyɛmu ne transfers
Momfa nkɔmmɔbɔ mma agent anaa team, na momfa nkɔ obi foforɔ nkyɛn berɛ a ɛsɛ sɛ ɔno na ɔfa so.
Notes ne nsɛm a ɛfa ho
Internal notes tena chat no ho. Contact ho nsɛm, tags ne nkra abakɔsɛm nyinaa da adi wɔ baabi baako.
Quick replies
Monkora mmuaeɛ a mo team soma da biara na momfa nhyɛ mu click baako pɛ. Momfa templates a wɔapene so nni dwuma berɛ a dɔnhwere 24 window no ato mu.
Filters
Monyiyi nea ɛda hɔ, nea ato mu, nea wɔmmuaeɛ anaa agent a wɔde ama no, na monhwehwɛ contacts ntɛm.
Availability
Agents kyerɛ berɛ a wɔwɔ hɔ sɛnea ɛbɛyɛ a adwuma kɔ nnipa a wɔwɔ shift so.
Monhwɛ obi a ɔhu deɛn
- Roles titiriw: Super Admin, Admin, Manager ne Agent
- Custom roles a permissions nketenkete wom (user roles ka Pro ne Max ho)
- Nsakraeɛ a wɔyɛ wɔ settings titiriw ho no abakɔsɛm (audit)
- Ahyehyɛdeɛ biara contacts ne nkra te ne ho
Mommua firi Android app no so
BelloSend Android app (Android 7 anaa deɛ ɛyɛ foforɔ sene saa) wɔ inbox, ahyehyɛdeɛ ne permissions koro no ara. Sɛ adetɔni bi de nkra foforɔ bra a, phone no bɔ ɛwom sɛ app no to mu mpo, na sɛ mo bɔ so baako a, ɛbue saa nkɔmmɔbɔ no. iOS reba nnansa yi ara.
Shared inbox anohyeto wɔ plan biara mu
| Plan | Team mufoɔ | WhatsApp nɔma | Instagram channels | Contacts |
|---|---|---|---|---|
| Growth | 2 | 2 | 2 | Ɛnni anohyeto |
| Pro | 4 | 4 | 4 | Ɛnni anohyeto |
| Max | 10 | 14 | 14 | Ɛnni anohyeto |
Monhyehyɛ mo shared inbox
Momfa WhatsApp mbɔ ho
Momfa mo nɔma mbɔ ho denam Embedded Signup anaa Cloud API setup a mode nsa yɛ so. Nɔma a ɛfata betumi akora WhatsApp Business app no denam Coexistence so.
Momfrɛ mo team
Momfa users nka ho, momma wɔn roles na monkyekyɛ wɔn mu nyɛ teams.
Monkora quick replies
Monkyerɛw mmuaeɛ a mo team san ka no, na momfa mo templates a wɔapene so mmɛka ho (sync).
Nsɛmmisa a wɔtaa bisa
Users pii betumi de WhatsApp nɔma baako adi dwuma berɛ koro mu?
Aane. Wɔ BelloSend mu, mo agents nyinaa yɛ adwuma firi nɔma koro no ara so denam shared inbox no so, berɛ koro mu, obiara wɔ nkɔmmɔbɔ a wɔde ama no so.
Users dodoɔ ahe na metumi de aka ho?
Growth wɔ team mufoɔ 2, Pro wɔ 4 na Max wɔ 10.
Metumi akora WhatsApp Business app no wɔ me phone so?
Sɛ Meta ma mo nɔma fata ma Coexistence a, aane. Direct Cloud API setup yi app no firi saa nɔma no so.
Instagram ka shared inbox no ho?
Instagram direct messages ka shared inbox no ho wɔ plan biara mu. Comments ne mentions mmuaeɛ ka Pro ne Max ho.
Adetɔfoɔ betumi ahu agent a ɔbuaeɛ?
Adetɔfoɔ hu mo adwuma din ne mo nɔma. Wɔ BelloSend mu no, mo team hu obi a nkɔmmɔbɔ biara yɛ ne dea.
Ɛdeɛn na ɛma shared inbox yɛ soronko firi WhatsApp Web anaa linked devices?
WhatsApp Web ne linked devices kyerɛ account baako pɛ, enti obiara hu chats koro no ara a wura biara nni hɔ, notes biara nni hɔ, na permissions biara nni hɔ. Shared inbox a ɛwɔ API a ɛyɛ official so ma nkɔmmɔbɔ biara agent a wɔde ama no, status ne internal notes, na ɛma admins si gyinaeɛ wɔ deɛ obiara betumi abue ho. Sɛ obi kɔ a, abakɔsɛm no tena mo adwuma nkyɛn.