Koyo

Koyo

Bayanin dokar awa 24 ta WhatsApp

Dokar awa 24 ta WhatsApp ce ke ƙayyade abin da kasuwanci zai iya aikawa da lokacin aikawa. Meta tana kiranta tagar sabis ga abokin ciniki (customer service window). A cikinta, ma'aikatanku za su iya amsawa ba tare da ƙuntatawa ba. A wajenta, saƙon template da Meta ta amince da shi kaɗai za ku iya aikawa. Ga yadda tagar ke aiki a WhatsApp Business Platform da yadda za ku tsara amsoshinku a kanta.

Mene ne tagar sabis ga abokin ciniki ta awa 24

Idan mai amfani da WhatsApp ya aika saƙo ko ya kira kasuwancinku, agogon awa 24 zai fara. Meta tana kiran wannan tagar sabis ga abokin ciniki. Idan abokin ciniki ya sake rubutawa ko kira kafin ta ƙare, agogon zai koma awa 24.

Lokacin da tagar ke buɗe, kuna iya aika kowane saƙon sabis: rubutu, hotuna, takardu, sauti, bidiyo, buƙatar wuri, maɓallan amsa, jerin zaɓi da WhatsApp Flows. Idan tagar ta rufe, saƙonnin template da aka riga aka amince da su kaɗai za ku iya aikawa. A kowane hali, mutanen da suka ba ku izini (opt-in) don karɓar saƙonninku kaɗai za ku iya aika wa saƙo.

Abin da kuke iya aikawa, a ciki da wajen taga

SaƙoTaga a buɗeTaga a rufe
Rubutu na kai tsaye, hotuna da bidiyo, maɓallai, jerin zaɓiEeA'a
Template na MarketingEeEe, ga waɗanda suka ba da izini (opt-in)
Template na UtilityEeEe, ga waɗanda suka ba da izini (opt-in)
Template na AuthenticationEeEe, ga waɗanda suka ba da izini (opt-in)

Misalin tattaunawa ƙarƙashin dokar awa 24

  1. Abokin ciniki ne ya fara rubutawa

    Tambaya game da wani kaya ta buɗe taga ta awa 24. Ma'aikacinku ya amsa da rubutu da hotuna.

  2. Abokin ciniki ya amsa washegari da safe

    Tagar ta sake komawa awa 24 daga wannan sabon saƙo, don haka ma'aikacin zai iya ci gaba da amsawa ba tare da ƙuntatawa ba.

  3. Kwana biyu ba a ji komai ba

    Tagar ta rufe. Don bibiya, ma'aikacin ya aika template da aka amince da shi, misali tunatarwa game da odar da ba a kammala ba.

  4. Abokin ciniki ya amsa template ɗin

    Amsarsa ta buɗe sabuwar taga ta awa 24, kuma tattaunawar kai tsaye ta ci gaba.

Ma'anar tagar ga kuɗi tun 1 ga Oktoba 2026

A da, tagar na sa amsoshi su zama kyauta. Wannan ya canza a ranar 1 ga Oktoba 2026. Saƙonnin sabis, wato amsoshin kai tsaye da kuke aikawa a cikin taga, yanzu ana biyansu a farashin sabis na kasuwar bayan saƙonnin sabis 1,000 na kyauta ga kowace lambar wayar kasuwanci a kowane wata. Haka kuma ana sake biyan kuɗin template na Utility da aka aika a cikin taga a buɗe.

Akwai keɓancewa ɗaya. Idan abokin ciniki ya rubuto daga tallan Click-to-WhatsApp a manhajar Android ko iOS, kuma kuka amsa a cikin taga, taga ta kyauta (free entry point window) za ta buɗe, kuma za ta iya kasancewa a buɗe har zuwa kwana 7. A wannan lokacin, saƙonnin Marketing, Utility, Authentication da na sabis duk kyauta ne.

Shawarwari don aiki da dokar awa 24

  • Ku amsa da sauri. Yawancin tambayoyi ana iya warware su yayin da tagar ke buɗe.
  • Ku yi tambayar da za ta ci gaba da tattaunawar, ta yadda amsar abokin ciniki za ta sake saita agogon.
  • Ku shirya templates da aka amince da su don bibiyar da kuke yawan aikawa: labarin oda, tunatarwa, bibiyar ƙididdigar farashi.
  • Ku duba agogon taga kafin ku yi alƙawarin dawowa ga wani daga baya.
  • Kada ku yi amfani da templates na Marketing don kauce wa taga. Saƙonnin da ba a so suna rage ƙimar inganci (quality rating) ɗinku.

Dokar awa 24 a BelloSend

BelloSend tana daidaita templates ɗinku da Meta ta amince da su zuwa wurin aikinku. Idan tagar wata tattaunawar WhatsApp ta rufe, ma'aikaci zai zaɓi ɗaya daga cikinsu don sake fara tattaunawar, kuma amsar abokin ciniki za ta buɗe sabuwar taga. Instagram tana da tata tagar awa 24, kuma babu template da zai sake buɗe ta, don haka BelloSend tana ba ku damar amsa wa mutanen da suka fara rubuto muku a Instagram kaɗai.

An tabbatar da bayanai a ranar 2026-10-05. https://developers.facebook.com/documentation/business-messaging/whatsapp/messages/send-messages · https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing · https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing/non-template-messages · https://developers.facebook.com/documentation/business-messaging/whatsapp/embedded-signup/onboarding-business-app-users

Tambayoyin da ake yawan yi

Mece ce dokar awa 24 ta WhatsApp?

Bayan abokin ciniki ya aiko muku da saƙo ko ya kira ku, kuna da awa 24 don amsawa da saƙonni na kai tsaye. Bayan haka, templates da aka amince da su kaɗai ake iya aikawa.

Shin tagar na sake farawa?

Ee. Kowane sabon saƙo ko kira daga abokin ciniki yana mayar da agogon zuwa awa 24.

Zan iya aika wa abokin ciniki saƙo bayan awa 24?

Ee, da template da aka amince da shi, matuƙar abokin ciniki ya ba da izini (opt-in) don karɓar saƙonni daga kasuwancinku.

Shin amsoshi a cikin taga kyauta ne?

Tun 1 ga Oktoba 2026, saƙonnin sabis 1,000 na farko ga kowace lambar wayar kasuwanci a kowane wata ne kaɗai kyauta, tare da saƙonni a cikin taga ta kyauta daga tallan Click-to-WhatsApp.

Shin manhajar WhatsApp Business ma tana bin wannan doka?

A'a. Meta ta ce saƙonnin da aka aika daga manhajar WhatsApp Business ba sa ƙarƙashin tagar sabis ga abokin ciniki. Dokar ta shafi Cloud API ne.

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