Amashishini

Amashishini · Izindlu nezakhiwo

I-WhatsApp CRM yee-arhente zezindlu

Abathengi nabaqeshi bathumela imiyalezo kwii-agent kwi-WhatsApp nakwi-Instagram kudala ngaphambi kokuba batyelele ipropati. Xa abo bathengi abanokubakho (leads) behlala kwiifowuni zobuqu, bayalahleka xa i-agent ixakekile okanye ishiya umsebenzi. I-WhatsApp CRM yezindlu ibeka umthengi ngamnye onokubakho kwi-inbox enye ekwabelwana ngayo, enomntu omphetheyo, ii-tag nembali epheleleyo yencoko.

Oko i-WhatsApp CRM ikwenzela i-arhente yezindlu

  • I-inbox enye yabo bonke abathengi abanokubakho

    Imiyalezo ye-WhatsApp neye-Instagram ifika kumgca omnye. Akukho nto ihlala ingafundwanga kwifowuni esepokothweni yomntu.

  • Abelani ii-agent abathengi abanokubakho

    Abelani incoko nganye kwi-agent okanye kwiqela, ngokwendawo, uhlobo lwepropati okanye ulwimi. Abaphathi babona ukuba ngubani ophethe ntoni.

  • Ii-tag zabathengi, abaqeshi nabathengisi

    Fakani ii-tag kubafowunelwa ngokohlahlo-lwabiwo-mali, isithili okanye inqanaba, nize ningenise uluhlu olukhoyo olusuka kwi-CSV. Abafowunelwa abanamda kuzo zonke izicwangciso.

  • Imifanekiso, iividiyo nee-voice note

    Thumelani imifanekiso yeepropati, iividiyo nee-voice note kwibhrawuza okanye kwi-app ye-Android, nizigcine kwimbali yencoko.

  • Izimvo ze-Instagram kwiipropati ezidwelisiweyo

    Abantu babuza "ixabiso?" phantsi kweposti yepropati. Phendulani esidlangalaleni phantsi kweposti okanye ngasese kwi-DM, kwi-inbox enye. Iimpendulo kwizimvo ze-Instagram ziqukiwe kwizicwangciso ze-Pro ne-Max.

  • Iifowuni kwi-WhatsApp

    Xa i-Meta ivula ukufowuna kwinombolo yenu, ii-agent zinokufowunela umthengi onokubakho ngokuthe ngqo kwincoko. Ukufowuna kuyinxalenye yezicwangciso ze-Pro ne-Max.

Ukulandelela abathengi bezindlu abanokubakho kwi-WhatsApp

Ngaphakathi kwe-customer service window (ixesha leeyure ezingama-24 lenkonzo yabathengi), evulwa xa umthengi onokubakho enibhalela, ii-agent zinokuphendula ngokukhululekileyo. Xa sele ivaliwe, nidinga i-template evunyiweyo ukuze nibhale kuqala. Gcinani ezimbalwa zilungile: isiqinisekiso sokubona ipropati, umyalezo othi "ipropati entsha kwindawo yakho" wabathengi abavumileyo (opt-in), nomyalezo omfutshane wokulandelela emva kotyelelo.

Izaziso zeepropati ezintsha kwiqela labathengi abanokubakho abavumileyo (opt-in) ngamaphulo e-WhatsApp, aqukiwe kwisicwangciso se-Max. I-Meta ibiza eyayo intlawulo kumyalezo ngamnye we-Marketing; i-BelloSend ayongezi ntlawulo kumyalezo ngamnye.

Indlela yokuqalisa

  1. Dibanisani inombolo ye-arhente

    Dibanisani nge-Meta Embedded Signup okanye ngokuseta i-Cloud API ngesandla. Nge-Coexistence, apho i-Meta iyivumelayo khona, ninokugcina i-app ye-WhatsApp Business kwinombolo enye.

  2. Yongezani ii-agent neendima

    Memani ii-agent nize ninike abaphathi ukufikelela okubanzi. Iindima neemvume zilawula ukuba ngubani obona ezeziphi iincoko.

  3. Ngenisani abafowunelwa benu

    Ngenisani abathengi benu abanokubakho abakhoyo besuka kwi-CSV nize nibafake ii-tag ngokwenqanaba nendawo.

  4. Yenzani impendulo yokuqala izenzekele

    I-flow ye-chatbot inokubuza umthengi onokubakho ukuba ufuna ukuthenga okanye ukuqesha, uhlahlo-lwabiwo-mali lwakhe nendawo, emva koko inike incoko kwi-agent efanelekileyo kunye nembali epheleleyo.

Izicwangciso zamaqela ezindlu

Into eniyifunayoIsicwangciso esiyiqukayo
I-inbox ekwabelwana ngayo, abafowunelwa, ii-tag, ii-template (amalungu eqela ama-2)Growth
I-chatbot ne-AI, izimvo ze-Instagram, ukufowuna nge-WhatsApp, iindima (amalungu eqela ama-4)Pro
Iiphulo, i-API nee-webhook eziya kwi-CRM yenu yeepropati (amalungu eqela ali-10)Max

Iindlela ezilungileyo zokulandelela kwezindlu

  • Phendulani abathengi abatsha abanokubakho ngokukhawuleza, ngelixa besathelekisa ii-arhente.
  • Celani imvume ngaphambi kokongeza umthengi onokubakho kwizaziso zeepropati, nize nihloniphe sonke isicelo sokurhoxa (opt-out).
  • Yongezani inqaku emva kokubonwa kwepropati ngalinye, ukuze nayiphi na i-agent iqhubeke nencoko.
  • Fakani ii-tag kubathengi abanokubakho ngokwenqanaba, njengo-entsha, ukubona kubhukishiwe, isithembiso senziwe, ukuze abaphathi babone i-pipeline.
  • Ii-template mazibe mfutshane: ipropati enye okanye idinga elinye kumyalezo ngamnye.

Imibuzo ebuzwa rhoqo

Yintoni i-WhatsApp CRM yezindlu?

Yi-workspace ekwabelwana ngayo apho i-arhente ifumana abathengi abanokubakho abavela kwi-WhatsApp nakwi-Instagram, ibabele ii-agent, ibafake ii-tag kwaye igcine imbali epheleleyo yencoko, endaweni yokuba abathengi abanokubakho bahlale kwiifowuni zobuqu.

Ndingathumela iipropati ezintsha kubathengi abaninzi abanokubakho ngaxeshanye?

Ewe, njengephulo le-WhatsApp eline-template ye-Marketing evunyiweyo, kubathengi abanokubakho abavumileyo (opt-in). Iiphulo ziqukiwe kwisicwangciso se-Max.

Ingaba i-BelloSend ingadibana ne-CRM yam yeepropati okanye iwebhusayithi yam?

Ewe, nge-API ye-BelloSend nee-webhook ezisayiniweyo, ngokuthe ngqo okanye nge-Zapier, i-Make okanye i-n8n. Akukho zi-app ze-CRM yeepropati zisele zilungile. I-API nee-webhook zikwisicwangciso se-Max.

Ingaba ii-agent zingaphendula kwiifowuni zazo?

Ewe. I-app ye-Android inika ii-agent i-inbox enye kunye nezaziso (push notifications) neefowuni. I-app ye-iOS iyeza.

Kwenzeka ntoni xa i-agent ishiya i-arhente?

Iincoko zihlala kwi-workspace. Umlawuli (admin) uzabela kwakhona kwenye i-agent, ebona imbali epheleleyo namanqaku.

Amaphepha ahambelanayo