Funda

Umthetho weeyure ezingama-24 we-WhatsApp ucaciswa

Umthetho weeyure ezingama-24 we-WhatsApp ugqiba ukuba ishishini lingathumela ntoni nanini. I-Meta iwubiza ngokuba yi-customer service window, oko kukuthi ixesha lenkonzo yabathengi. Ngaphakathi kwalo, iqela lenu lingaphendula ngokukhululekileyo. Ngaphandle kwalo, ningathumela kuphela i-template evunywe yi-Meta. Nanku indlela elisebenza ngayo eli xesha kwi-WhatsApp Business Platform nendlela yokucwangcisa iimpendulo zenu ngokulandela lona.

Liyintoni ixesha leeyure ezingama-24 lenkonzo yabathengi

Xa umsebenzisi we-WhatsApp ethumela umyalezo okanye etsalela umnxeba ishishini lenu, kuqala ixesha leeyure ezingama-24. I-Meta iyibiza ngokuba yi-customer service window (ixesha lenkonzo yabathengi). Ukuba umthengi uphinda abhale okanye atsalele umnxeba ngaphambi kokuba liphele, ixesha libuyela kwiiyure ezingama-24.

Ngelixa ixesha livulekile ningathumela nawuphi na umyalezo wenkonzo: umbhalo, imifanekiso, amaxwebhu, isandi, ividiyo, izicelo zendawo, amaqhosha empendulo, uluhlu kunye ne-WhatsApp Flows. Xa ixesha livaliwe, ningathumela kuphela imiyalezo ye-template evunywe kwangaphambili. Kuzo zonke iimeko ningathumela imiyalezo kuphela kubantu abavumileyo (opt-in) ukufumana imiyalezo evela kuni.

Ningathumela ntoni, ngaphakathi nangaphandle kwexesha

Umyalezo	Ixesha livulekile	Ixesha livaliwe
Umbhalo okhululekileyo, imidiya, amaqhosha, uluhlu	Ewe	Hayi
I-template ye-Marketing	Ewe	Ewe, kubafowunelwa abavumileyo (opt-in)
I-template ye-Utility	Ewe	Ewe, kubafowunelwa abavumileyo (opt-in)
I-template ye-Authentication	Ewe	Ewe, kubafowunelwa abavumileyo (opt-in)

Incoko eqhelekileyo phantsi komthetho weeyure ezingama-24

Umthengi ubhala kuqala
Umbuzo malunga nemveliso uvula ixesha leeyure ezingama-24. I-agent yenu iphendula ngombhalo nangeefoto.
Umthengi uphendula ngentsasa elandelayo
Ixesha libuyela kwiiyure ezingama-24 ukususela kuloo myalezo mtsha, ngoko i-agent ingaqhubeka iphendula ngokukhululekileyo.
Iintsuku ezimbini zokuthula
Ixesha livaliwe. Ukuze ilandelele, i-agent ithumela i-template evunyiweyo, umzekelo isikhumbuzo malunga ne-oda esavulekileyo.
Umthengi uphendula i-template
Impendulo yakhe ivula ixesha elitsha leeyure ezingama-24, kwaye incoko ekhululekileyo iyaqhubeka.

Lithetha ntoni ixesha kwiindleko ukususela nge-1 Okthobha 2026

Ngaphambili ixesha lalwenza iimpendulo zibe simahla. Oko kwatshintsha nge-1 Okthobha 2026. Imiyalezo yenkonzo, iimpendulo ezikhululekileyo enizithumela ngaphakathi kwexesha, ngoku ibhatalelwa ngexabiso lenkonzo lemakethi emva kwemiyalezo yenkonzo ye-1 000 yasimahla ngenombolo yefowuni yeshishini ngenyanga. Ii-template ze-Utility ezithunyelwa ngaphakathi kwexesha elivulekileyo nazo ziyabhatalelwa kwakhona.

Kukho okunye okungaqhelekanga. Xa umthengi ebhala evela kwisibhengezo se-Click-to-WhatsApp kwi-app ye-Android okanye ye-iOS kwaye niphendula ngaphakathi kwexesha, kuvuleka ixesha lasimahla lendawo yokungena (free entry point window) elinokuhlala livulekile ukuya kutsho kwiintsuku ezisi-7. Ngeli xesha, imiyalezo ye-Marketing, ye-Utility, ye-Authentication neyenkonzo isimahla.

Iingcebiso zokusebenza nomthetho weeyure ezingama-24

Phendulani ngokukhawuleza. Uninzi lwemibuzo lungasonjululwa ngelixa ixesha livulekile.
Buzani umbuzo ogcina incoko iqhubeka, ukuze impendulo yomthengi ibuyisele ixesha ekuqaleni.
Lungiselelani ii-template ezivunyiweyo zokulandelela enizithumela rhoqo: uhlaziyo lwee-oda, izikhumbuzo, ukulandelela iikowuti.
Jongani ixesha eliseleyo ngaphambi kokuthembisa ukuphendula umntu kamva.
Musani ukusebenzisa ii-template ze-Marketing ukuze nibaleke ixesha. Imiyalezo engafunwayo yonakalisa inqanaba lomgangatho (quality rating) lenu.

Umthetho weeyure ezingama-24 kwi-BelloSend

I-BelloSend ingenisa ii-template zenu ezivunywe yi-Meta kwindawo yenu yokusebenzela. Xa ixesha lencoko ye-WhatsApp livaliwe, i-agent ikhetha enye yazo ukuze iqalise kwakhona incoko, kwaye impendulo yomthengi ivula ixesha elitsha. I-Instagram inexesha layo leeyure ezingama-24, kwaye akukho template yokulivula kwakhona, ngoko i-BelloSend inivumela ukuba niphendule kuphela abantu ababhale kuqala kwi-Instagram.

Iinkcukacha zihlolwe ngomhla we-2026-10-05. https://developers.facebook.com/documentation/business-messaging/whatsapp/messages/send-messages · https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing · https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing/non-template-messages · https://developers.facebook.com/documentation/business-messaging/whatsapp/embedded-signup/onboarding-business-app-users

Imibuzo ebuzwa rhoqo

Yintoni umthetho weeyure ezingama-24 we-WhatsApp?

Emva kokuba umthengi enithumelele umyalezo okanye enitsalele umnxeba, nineeyure ezingama-24 zokuphendula ngemiyalezo ekhululekileyo. Emva koko, kungathunyelwa kuphela ii-template ezivunyiweyo.

Ingaba ixesha liyaqala kwakhona?

Ewe. Wonke umyalezo omtsha okanye umnxeba ovela kumthengi ubuyisela ixesha kwiiyure ezingama-24.

Ndingamthumelela umthengi umyalezo emva kweeyure ezingama-24?

Ewe, nge-template evunyiweyo, ukuba nje umthengi uvumile (opt-in) ukufumana imiyalezo evela kwishishini lenu.

Ingaba iimpendulo ezingaphakathi kwexesha zisimahla?

Ukususela nge-1 Okthobha 2026, kusimahla kuphela imiyalezo yenkonzo ye-1 000 yokuqala ngenombolo yefowuni yeshishini ngenyanga, kunye nemiyalezo engaphakathi kwexesha lasimahla lendawo yokungena elivela kwisibhengezo se-Click-to-WhatsApp.

Ingaba i-app ye-WhatsApp Business ilandela umthetho ofanayo?

Hayi. I-Meta ithi imiyalezo ethunyelwa kwi-app ye-WhatsApp Business ayixhomekekanga kwixesha lenkonzo yabathengi. Lo mthetho usebenza kwi-Cloud API.