Funda
I-quality rating ye-WhatsApp nemida yemiyalezo
I-Meta ijonga indlela abathengi abasabela ngayo kwimiyalezo yenu ye-WhatsApp. Loo nto yakha inqanaba lomgangatho (quality rating) lenu, igqiba ukuba ii-template zenu ziyaqhubeka na zisebenza kwaye ichaphazela isantya ekukhula ngaso imida yemiyalezo (messaging limits) yenu. Esi sikhokelo sicacisa i-quality rating ye-WhatsApp nemida yemiyalezo njengoko i-Meta iyibhala namhlanje.
Indlela i-Meta elinganisa ngayo umgangatho wemiyalezo
I-Meta isekela umgangatho wemiyalezo kwindlela abasebenzisi be-WhatsApp abayamkele ngayo imiyalezo yenu kwiintsuku ezisixhenxe ezidlulileyo, iintsuku zakutshanje zinikwa ubunzima obungakumbi. Iimpawu ziimpendulo zabasebenzisi: ukuvalwa, iingxelo, ukuthuliswa, ukugcinwa kwi-archive nezizathu abazinikayo xa benivala. Iinombolo ezinemiyalezo emininzi zingabona umgangatho wazo utshintsha kwimizuzu embalwa.
Ningabona imeko yenombolo yenu yefowuni, i-quality rating nomda wemiyalezo kwi-WhatsApp Manager, phantsi kwe-Account tools, Phone numbers.
Ii-quality rating zee-template
| Inqanaba | Kwi-WhatsApp Manager | Kuthetha ntoni |
|---|---|---|
| Luhlaza | Active - High quality | Akukho okanye zimbalwa iimpendulo ezimbi. I-template ingathunyelwa. |
| Mthubi | Active - Medium quality | Iimpendulo ezimbi ezivela kubasebenzisi abaliqela okanye amazinga aphantsi okufundwa. Isenokumiswa kungekudala. |
| Bomvu | Active - Low quality | Iimpendulo ezimbi okanye amazinga aphantsi okufundwa. Ingathunyelwa kodwa isemngciphekweni wokumiswa okanye wokucinywa. |
| Akwaziwa | Active - Quality pending | I-template entsha engekabi naziimpendulo. Ingathunyelwa. |
Xa ii-template zimiswa
I-template efikelela kwelona nqanaba liphantsi imiswa ngokuzenzekelayo: iiyure ezi-3 okokuqala, iiyure ezi-6 okwesibini, kwaye iyacinywa okwesithathu. I-template emisiweyo ayinakuthunyelwa, kwaye anibizwa mali ngemizamo. Ukuba ishishini liqhubeka lithumela ii-template ezinomgangatho ophantsi, inombolo yefowuni ngokwayo inokuchaphazeleka ekugqibeleni.
Imida yemiyalezo ye-WhatsApp
Umda wemiyalezo linani labasebenzisi be-WhatsApp abahlukeneyo ishishini lenu elinokubafikisela imiyalezo ngaphandle kwexesha lenkonzo yabathengi kwisithuba seeyure ezingama-24 esihambayo. Iimpendulo ezingaphakathi kwexesha elivulekileyo azibalwa.
| Umda | Indlela yokufika apho |
|---|---|
| 250 | Umda wokuqala we-business portfolio entsha |
| 2 000 | Gqibani indlela yokukhula (ngezantsi) |
| 10 000 | Ukukhula okuzenzekelayo |
| 100 000 | Ukukhula okuzenzekelayo |
| Akunamda | Ukukhula okuzenzekelayo |
Indlela yokunyusa umda wemiyalezo yenu
Fikelelani kwi-2 000 ngendlela yokukhula
Qinisekisani ishishini lenu kwi-Meta, yenzani ukuba iqabane lenu liliqinisekise ukuba ngulo oningenisileyo, okanye nifikisele imiyalezo ye-template eyi-2 000 ngaphandle kwamaxesha enkonzo kubasebenzisi abahlukeneyo kwiintsuku ezingama-30 nisebenzisa ii-template ezinomgangatho ophezulu.
Yekani ukukhula okuzenzekelayo kusebenze
Ukususela kwi-2 000, i-Meta inyusa umda wenu ngenqanaba elinye kwiiyure ezi-6 xa nithumela imiyalezo enomgangatho ophezulu kuzo zonke iinombolo nee-template kwaye nisebenzise ubuncinane isiqingatha somda wenu wangoku kwiintsuku ezi-7 ezidlulileyo.
Yabelanani ngomda ngobulumko
Ukususela nge-7 Okthobha 2025 imida imiselwa nge-business portfolio, hayi ngenombolo. Zonke iinombolo kwi-portfolio zabelana ngomda omnye, ngoko inombolo enye exakekileyo ingawusebenzisa wonke.
Indlela yokugcina i-quality rating ephezulu
- Thumelani imiyalezo kuphela kubantu abavumileyo (opt-in) ukuva kwishishini lenu.
- Yenzani imiyalezo ibe ngeyomntu ngamnye kwaye iluncedo. Phephani imiyalezo yokwamkela engenanjongo icacileyo.
- Musani ukuthumela imiyalezo emininzi kakhulu ngosuku kumntu omnye.
- Nikani indlela elula yokurhoxa kwintengiso.
- Misani iphulo ukuba i-template iba mthubi nize nifumanise isizathu.
- Gcinani i-Marketing ne-Utility zahlukene, ukuze uhlaziyo lwee-oda lungabonwa njengeentengiso.
Imida yentengiso ngomsebenzisi ngamnye
Ngokwahlukileyo, i-WhatsApp isenokunciphisa inani lee-template ze-Marketing umntu omnye azifumanayo kuwo onke amashishini xa loo mntu enokwenzeka ukuba angazibandakanyi. Loo miyalezo iyasilela nempazamo 131049; i-Meta icebisa ukulinda ubuncinane iiyure ezingama-24 ngaphambi kokuzama kwakhona. Le mida ngomsebenzisi ngamnye ayisebenzi kwiinombolo zamashishini, okanye kubasebenzisi, abakwi-EEA, e-United Kingdom, eJapan okanye eMzantsi Korea.
Ukulandelela umgangatho kwi-BelloSend
Uhlalutyo lwe-BelloSend lubonisa imeko yokufika, yokufundwa neyokusilela kwemiyalezo namaphulo, kunye nempilo ye-akhawunti ye-Meta, ukuze nibone izinga lokufundwa elihlayo ngaphambi kokuba i-Meta imise i-template.
Iinkcukacha zihlolwe ngomhla we-2026-10-05. https://developers.facebook.com/documentation/business-messaging/whatsapp/messages/send-messages · https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/template-quality · https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/template-pausing · https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits · https://developers.facebook.com/documentation/business-messaging/whatsapp/upcoming-messaging-limits-changes · https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/marketing-templates/per-user-limits
Imibuzo ebuzwa rhoqo
Yintoni ehlisa i-quality rating yam ye-WhatsApp?
Iimpendulo ezimbi zabasebenzisi kwiintsuku ezisixhenxe ezidlulileyo: ukuvalwa, iingxelo, ukuthuliswa, ukugcinwa kwi-archive nezizathu zokuvala. Amazinga aphantsi okufundwa nawo onakalisa umgangatho we-template.
Ingaba umda wemiyalezo ungenombolo yefowuni nganye?
Hayi. Ukususela nge-7 Okthobha 2025 i-Meta iwumisela nge-business portfolio, kwaye zonke iinombolo kwi-portfolio zabelana ngawo.
Ingaba iimpendulo kubathengi ziyabalwa kumda?
Hayi. Kubalwa kuphela imiyalezo efikiswe ngaphandle kwexesha lenkonzo yabathengi kubasebenzisi abahlukeneyo.
Ndisuka njani kwi-250 ndiye kwi-2 000?
Gqibani i-Meta Business Verification, okanye nifikisele imiyalezo eyi-2 000 ngaphandle kwamaxesha enkonzo kubasebenzisi abahlukeneyo kwiintsuku ezingama-30 nge-template ezinomgangatho ophezulu.
Ingaba i-quality rating ephantsi iya kunciphisa umda wam?
Amanqaku e-Meta ngotshintsho luka-Okthobha 2025 athi ukuhla komgangatho wenombolo yefowuni akusawuhlisi umda wemiyalezo. Umgangatho ophantsi usawuthintela ukukhula okuzenzekelayo kwaye ungabangela ukuba ii-template zimiswe.