Umthetho wamahora angu-24 ku-WhatsApp uchazwa

Umthetho wamahora angu-24 ku-WhatsApp unquma ukuthi ibhizinisi lingathumela ini, nini. I-Meta iwubiza ngokuthi isikhathi sesevisi yamakhasimende (customer service window). Ngaphakathi kwaso, ithimba lenu lingaphendula ngokukhululeka. Ngaphandle kwaso, ningathumela kuphela i-template egunyazwe yi-Meta. Nansi indlela lesi sikhathi esisebenza ngayo ku-WhatsApp Business Platform nokuthi ningazihlela kanjani izimpendulo zenu ngokusilandela.

Siyini isikhathi sesevisi yamakhasimende samahora angu-24

Lapho umsebenzisi we-WhatsApp ethumela umlayezo noma eshayela ibhizinisi lenu, kuqala isibali-sikhathi samahora angu-24. I-Meta ikubiza ngokuthi isikhathi sesevisi yamakhasimende. Uma ikhasimende libhala noma lishaya futhi ngaphambi kokuba siphele, isibali-sikhathi sibuyela emahoreni angu-24.

Ngesikhathi lesi sikhathi sivulekile ningathumela noma yimuphi umlayezo wesevisi: umbhalo, izithombe, amadokhumenti, umsindo, ividiyo, izicelo zendawo, izinkinobho zokuphendula, uhlu nama-WhatsApp Flows. Uma sesivaliwe, ningathumela kuphela imilayezo ye-template egunyazwe ngaphambili. Kuzo zonke izimo ningathumela imilayezo kuphela kubantu abanikeze imvume (opt-in) yokuthola imilayezo evela kini.

Eningakuthumela, ngaphakathi nangaphandle kwesikhathi

Umlayezo	Isikhathi sivulekile	Isikhathi sivaliwe
Umbhalo okhululekile, imidiya, izinkinobho, uhlu	Yebo	Cha
I-template yokumaketha (Marketing)	Yebo	Yebo, koxhumana nabo abanikeze imvume
I-template ye-utility (Utility)	Yebo	Yebo, koxhumana nabo abanikeze imvume
I-template yokuqinisekisa (Authentication)	Yebo	Yebo, koxhumana nabo abanikeze imvume

Ingxoxo evamile ngaphansi komthetho wamahora angu-24

Ikhasimende libhala kuqala
Umbuzo mayelana nomkhiqizo uvula isikhathi samahora angu-24. I-ejenti yenu iphendula ngombhalo nangezithombe.
Ikhasimende liphendula ngakusasa ekuseni
Isikhathi siqala kabusha amahora angu-24 kusukela kulowo mlayezo omusha, ngakho i-ejenti ingaqhubeka nokuphendula ngokukhululeka.
Izinsuku ezimbili zokuthula
Isikhathi sesivaliwe. Ukuze ilandelele, i-ejenti ithumela i-template egunyaziwe, isibonelo isikhumbuzo mayelana ne-oda elisavulekile.
Ikhasimende liphendula i-template
Impendulo yalo ivula isikhathi esisha samahora angu-24 bese ingxoxo ekhululekile iyaqhubeka.

Okushiwo yilesi sikhathi ezindlekweni kusukela ngomhla ka-1 Okthoba 2026

Phambilini lesi sikhathi sasenza izimpendulo zibe mahhala. Lokho kwashintsha ngomhla ka-1 Okthoba 2026. Imilayezo yesevisi, okuyizimpendulo ezikhululekile enizithumela ngaphakathi kwesikhathi, manje ikhokhiswa ngenani lesevisi lemakethe ngemuva kwemilayezo yesevisi yamahhala engu-1 000 ngenombolo yocingo yebhizinisi ngayinye ngenyanga. Ama-template e-utility athunyelwa ngaphakathi kwesikhathi esivulekile nawo aphinde akhokhiswa.

Kukhona okukodwa okuhlukile. Lapho ikhasimende libhala lisuka esikhangisweni se-Click-to-WhatsApp ku-app ye-Android noma ye-iOS futhi niphendula ngaphakathi kwesikhathi, kuvuleka isikhathi samahhala sendawo yokungena (free entry point window) esingahlala sivulekile kuze kube yizinsuku ezingu-7. Phakathi naso, imilayezo yokumaketha, ye-utility, yokuqinisekisa neyesevisi imahhala.

Amathiphu okusebenza nomthetho wamahora angu-24

Phendulani ngokushesha. Imibuzo eminingi ingaxazululwa ngesikhathi isikhathi sesevisi sisavulekile.
Buzani umbuzo ogcina ingxoxo iqhubeka, ukuze impendulo yekhasimende iqale kabusha isibali-sikhathi.
Lungiselelani ama-template agunyaziwe emilayezo yokulandelela enithumela kaningi: izibuyekezo zama-oda, izikhumbuzo, ukulandelela izingcaphuno.
Qaphelani isibali-sikhathi ngaphambi kokuthembisa ukubuyela kumuntu kamuva.
Ningasebenzisi ama-template okumaketha ukuze nigweme lesi sikhathi. Imilayezo engafunwa ilimaza isilinganiso senu sekhwalithi (quality rating).

Umthetho wamahora angu-24 ku-BelloSend

I-BelloSend ivumelanisa ama-template enu e-Meta agunyaziwe ku-workspace yenu. Uma isikhathi sengxoxo ye-WhatsApp sesivaliwe, i-ejenti ikhetha elilodwa lawo ukuze iqale kabusha ingxoxo, futhi impendulo yekhasimende ivula isikhathi esisha. I-Instagram inesikhathi sayo samahora angu-24, futhi ayikho i-template yokusivula kabusha, ngakho i-BelloSend inivumela kuphela ukuphendula abantu ababhale kuqala ku-Instagram.

Amaqiniso ahlolwe ngomhla ka-2026-10-05. https://developers.facebook.com/documentation/business-messaging/whatsapp/messages/send-messages · https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing · https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing/non-template-messages · https://developers.facebook.com/documentation/business-messaging/whatsapp/embedded-signup/onboarding-business-app-users

Imibuzo evame ukubuzwa

Uyini umthetho wamahora angu-24 ku-WhatsApp?

Ngemuva kokuba ikhasimende linithumelele umlayezo noma linishayele, ninamahora angu-24 okuphendula ngemilayezo ekhululekile. Ngemuva kwalokho, kungathunyelwa kuphela ama-template agunyaziwe.

Ingabe isikhathi siqala kabusha?

Yebo. Wonke umlayezo omusha noma ucingo oluvela ekhasimendeni lubuyisela isibali-sikhathi emahoreni angu-24.

Ningalithumelela yini ikhasimende umlayezo ngemuva kwamahora angu-24?

Yebo, nge-template egunyaziwe, inqobo nje uma ikhasimende linikeze imvume yokuthola imilayezo evela ebhizinisini lenu.

Ingabe izimpendulo ngaphakathi kwesikhathi zimahhala?

Kusukela ngomhla ka-1 Okthoba 2026, yimilayezo yesevisi yokuqala engu-1 000 kuphela ngenombolo yocingo yebhizinisi ngayinye ngenyanga emahhala, kanye nemilayezo esesikhathini samahhala sendawo yokungena esivulwe yisikhangiso se-Click-to-WhatsApp.

Ingabe i-app ye-WhatsApp Business ilandela umthetho ofanayo?

Cha. I-Meta ithi imilayezo ethunyelwa nge-app ye-WhatsApp Business ayingeni ngaphansi kwesikhathi sesevisi yamakhasimende. Umthetho usebenza ku-Cloud API.