Industries · Travel
WhatsApp for travel agencies: enquiries, bookings and traveller support
Travellers plan trips on WhatsApp: they ask for quotes, compare dates, send passport photos and need help when a flight changes. A travel agency that answers from one shared WhatsApp inbox replies faster and never loses the thread. BelloSend runs on Meta's official WhatsApp Business Platform and brings WhatsApp and Instagram into one workspace.
How travel agencies use WhatsApp
Trip enquiries and quotes
Prospects ask about destinations, dates and budgets. Agents answer from one queue, and each enquiry is assigned to the agent who handles it.
Booking confirmations
Send an approved utility template when a booking is confirmed, with the reference number and the next step.
Travel reminders
Remind travellers about documents, departure times and meeting points before the trip.
Support during the trip
Travellers write from abroad when plans change. Agents answer in the browser or the Android app, with push notifications. When Meta enables calling, they can also call over WhatsApp. Calling is in the Pro and Max plans.
Enquiry forms in WhatsApp
A WhatsApp Flow collects destination, dates, number of travellers and budget in a short form inside the chat.
New packages and seasonal offers
Announce new trips to contacts who opted in, as a WhatsApp campaign. Campaigns are included in the Max plan.
Serving travellers in several languages
Travel teams often answer in more than one language. You can create teams by language or destination and assign conversations to them. The AI contexts in BelloSend's chatbot can be given separate instructions per channel, for example to answer common questions on WhatsApp and Instagram before an agent takes over.
BelloSend's public website is in 29 languages and prices are shown in local currency. Support speaks French and Arabic.
How to get started
Connect your agency number
Use Meta Embedded Signup or manual Cloud API setup. With Coexistence, where Meta allows it, you keep the WhatsApp Business app on the same number.
Organize your team
Invite agents, create teams by destination or language, and set roles.
Prepare templates
Write templates for booking confirmations, payment reminders and pre-departure reminders, and submit them to Meta for approval.
Connect your booking system
Send automatic updates from your reservation system through BelloSend's API and signed webhooks, directly or with Zapier, Make or n8n. API and webhooks are in the Max plan.
Plans for travel agencies
| What you need | Plan that includes it |
|---|---|
| Shared inbox, contacts, tags, templates | Growth, Pro and Max |
| Chatbot and AI, WhatsApp calling, user roles, Instagram comments | Pro and Max |
| Campaigns, API and webhooks, up to 14 WhatsApp numbers | Max |
Good practice for travel agency messages
- Put the booking reference in every template, so travellers and agents find the trip quickly.
- Send pre-departure reminders a few days before, with documents and meeting times.
- Ask travellers to send passport or visa scans only through the channel your agency approves for documents, and follow your data protection rules.
- Add a note when a trip changes, so the next agent sees what was agreed.
- Ask for consent before adding a traveller to offers, and honour every opt-out.
Frequently asked questions
Can a travel agency send booking confirmations on WhatsApp?
Yes, with approved utility templates. Agents can send them from the inbox, or your booking system can send them through the API, which is included in the Max plan.
Can travellers reach us on WhatsApp while abroad?
Yes. WhatsApp works wherever the traveller has internet access. Agents answer from the browser or the Android app, and can take WhatsApp calls when Meta enables calling on your number.
Can we have several agents on one WhatsApp number?
Yes. The shared inbox lets your whole team work from one number, with assignment, notes and teams.
Does BelloSend connect to our reservation system?
There are no ready-made connectors. You connect it through BelloSend's API and signed webhooks, available in the Max plan.
What does WhatsApp messaging cost?
BelloSend is a flat monthly subscription per workspace and adds no fee per message. Meta bills its own fees for template messages; use the pricing calculator to estimate them.